It is technically possible for mandatory 15 minute support call wait times to in... | Hacker News

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Footnote7341 5 months ago | parent | context | favorite | on: HP trialed mandatory 15-minute support call wait t...

It is technically possible for mandatory 15 minute support call wait times to increase total user happiness by lowering average wait time in the queue.

midtake 5 months ago [–]

Not if un-happiness compounds over time spent in a hold queue, and instant responses produce asymptotically incalculable happiness.

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