I mean standing there for 10 minutes and giving them my passport to give me a plastic card with a digital code has very little to do with human touch.
I want that human touch at a bar perhaps but not at a reception.
If your critisism is only about the reception part: There has to be a transition part and a 'let a human do it for a bit' or 'here is a complicated case please robot move aside i'm here'.
I mean standing there for 10 minutes and giving them my passport to give me a plastic card with a digital code has very little to do with human touch.
I want that human touch at a bar perhaps but not at a reception.
If your critisism is only about the reception part: There has to be a transition part and a 'let a human do it for a bit' or 'here is a complicated case please robot move aside i'm here'.