The 'we analyzed the issue and decided it won't be fix'
Is NOT the same as 'we don't cate about this, go talk to some other team and maybe they'll fix it'.
Deciding something is not a bug is not the same as just ignoring the bug and not fixing it
In this case it is - because someone outside the org - who has no responsibility for your company fixing it's stuff - is being asked to make sure the issue isn't lost.
Google lost out in this case - because an employee pushed responsibility onto an outside party.
The 'we analyzed the issue and decided it won't be fix' Is NOT the same as 'we don't cate about this, go talk to some other team and maybe they'll fix it'.
Deciding something is not a bug is not the same as just ignoring the bug and not fixing it